Unified IP Communications can transform an enterprise, providing employees all the tools they need to work effectively and empowering them to communicate, collaborate and securely access applications wherever and whenever they need to.
But how do you know if your enterprise is ready for Unified Communications?
Smoothstone has been helping enterprises transition to IP communications for almost a decade, and while no two companies are identical, we’ve found the transition makes sense if you are experiencing one or more of the following business drivers:
1. Staffing Shortages Are Making it Difficult to Maintain Current ServicesStaff cuts, attrition and skills gaps in an IT department can have a profound impact on an enterprise’s ability to maintain quality of service for voice, data and video. When an enterprise is struggling to maintain multiple technology platforms, manage multiple vendors and deploy disparate communications services, the move to Unified IP communications can make sense. Smoothstone provides fully managed, cloud based solutions that free an enterprise IT staff from the day-to-day headaches of managing communications infrastructure and services, allowing them to focus their resource on critical business tasks.
See an example here.
2. You Are Adding or Changing Office LocationsOpening a new location or moving into new facilities often creates a perfect opportunity to step back and take a closer look at your communications infrastructure. With the right Unified Communications solution from Smoothstone, you can avoid potential expenses, like interoffice communications charges, while delivering a consistent set of services across the enterprise.
See an example here.
3. You Are Managing Multiple Service Provider ContractsManaging and maintaining multiple carrier contracts can be a drain on corporate resources. When one or more contracts are due to expire – or you simply wish to simplify your carrier relationships, it presents a perfect opportunity for an organization to make the move to Unified Communications. Smoothstone provides a one bill, one vendor solution with nationwide service delivery.
See an example here.
4. You Have Recently Undergone a Merger or AcquisitionAfter a merger or acquisition, it is common for an enterprise to be faced with maintaining multiple communications networks and systems. In most cases, the sheer cost of maintaining these networks is reason enough to look towards a Unified Communications solution. Smoothstone can deliver a single, scalable communications infrastructure that can meet the communications needs of each location, no matter how large or small.
See an example here.
5. You Plan to Divest a Business UnitWhen companies are looking to divest themselves of a business group or division, the task of separating out corporate data and communications networks can be daunting. In many cases, the simplest approach is to replace the current infrastructure in its entirety and start fresh with a fully-managed solution that can be deployed without heavy capital investment and with minimal impact on the day-to-day running of the business.
See an example here.
6. You Have Outgrown Your Existing EquipmentAs enterprises expand, many find themselves constrained by the limitations of their traditional PBX or key systems. An IP communications solution can offer a far greater degree of flexibility and scale than traditional PBX systems. Smoothstone is experienced in finding the correct solution to meet your needs, from various trunking methods to a fully hosted solution – or a hybrid solution created specifically for your organization.
See an example here.
7. You Need to Expand or Enhance Your Customer Contact CenterOrganizations that maintain contact centers are often hindered by the limitations of traditional communications technology – their call volume is capped, their abandon rate is high and their bottom line is affected. The capabilities provided by an IP-based communications solution, like Smoothstone’s, provide a scalable, powerful infrastructure that removes those limitations. Further, Smoothstone delivers a hosted contact center application that intelligently routes calls to reduce holding times and provides levels of monitoring, recording and analysis unavailable in traditional systems.
See an example here.
8. You Are Experiencing Service or Equipment OutagesWhen your communications network hinders your ability to interact with your customers and employees, either through unreliable equipment or high levels of service outages, your enterprise’s reputation is on the line. Dealing with multiple vendors and carriers during these times can result in endless finger pointing and significant IT resource drain. With a Unified Communications solution from Smoothstone, you have access to services that are deployed on an industry-leading technology platform, delivering a consistent quality of service and a skilled support team that truly becomes an extension of your own IT staff.
See an example here.
9. You Need a Better Business Continuity and Disaster Recovery PlanFor many enterprises, the move to an IP-based communications infrastructure is driven by a need to enhance Business Continuity and Disaster Recovery capabilities. Unified IP communications provide redundancy and failover capabilities unavailable in traditional systems. Smoothstone works with every client during the implementation process to create a solid business continuity/disaster recovery plan, which can restore and protect critical enterprise communications should a disaster occur.
See an example here.
10. You Have a Growing Number of Remote LocationsSome enterprises find that they desire an IP-based Unified Communications solution, but struggle to find a single carrier that can reach all remote business locations. This can lead to unnecessary internal corporate expenses and limited service at some locations. Since Smoothstone uses a best of breed, nationwide network, your remote locations no longer have to appear remote. In many cases, Smoothstone can provide Unified Communications to enterprises that could not get service, even from the largest carriers in the country. That’s a part of the Smoothstone difference.
See an example here.
Make The Transition With SmoothstoneIf one or more of the conditions above apply to your business, it may be time for your enterprise to consider Unified IP Communications from Smoothstone. For almost a decade, we’ve been helping enterprises harness the power of Unified Communications and truly work over IP.
We designed and built a platform and integrated suite of services specifically for enterprises who need to extend IP communications to hundreds or thousands of employees, in multiple geographic locations. A flexible service model, highly evolved operations, a consultative business approach and a powerful client interface come together to define Smoothstone as the industry leader in enterprise Unified IP Communications.
Call us today at 800-773-3037 or visit us at www.smoothstone.com
