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West Corporation, a leading provider of technology-driven, outsourced communications services, announced that Gartner, Inc. has positioned the company in the challengers quadrant of its “Magic Quadrant for Unified Communications as a Service (UCaaS), North America.” West was included in the … Continue reading →

To all partners that work with Smoothstone in the channel, please offer up a warm welcome to Mike Perry.  Mike joins Smoothstone this month as VP of Channel Development and will be responsible for all aspects of our channel activity … Continue reading →

The newly released “Trends in Managed Services” study from CompTIA shows that managed services adoption is being fueled by customers saving money. The study found that customers that rely on MSPs for some or all of their IT needs are … Continue reading →

In a recent blog post, T1 Rex’s John Shepler makes a case as to why contact centers are follow the lead of enterprises and adopting cloud-based voice services. As a provider of network connectivity, Shepler highlights the Smoothstone ControlMaxx hosted … Continue reading →

Smoothstone has added two new conferencing and collaboration solutions to its Unified Communications portfolio – MaxxUM and MaxxBridge. Smoothstone MaxxUM is a web-based collaboration solution that combines audio, web and video conferencing into a single system. MaxxUM integrates with everyday … Continue reading →

Unified communications is usually presented as a suite of tools – voice, data, contact center, mobile, messaging, etc. – brought together to help you work more efficiently. But what if your unified communications, or the UC solution you’re looking at, … Continue reading →

Despite the many benefits enterprises are experiencing from moving to cloud-based communications, many enterprises are still reluctant to commit to a “true cloud” strategy. Often times, it’s their legacy infrastructure that is making makes it exceedingly difficult to actually unify … Continue reading →

In today’s business climate, contact centers must be agile enough to adapt quickly to changing business conditions, handling unpredictable or seasonal call volumes, meeting and exceeding customer service expectations and adhering to corporate governance policies. For many companies, the contact … Continue reading →

With more financial institutions debating whether they need to move their computing functions to “the cloud,” IT teams are working harder to implement more cloud-based applications into their infrastructures. And while the benefits of the cloud are plenty, making the … Continue reading →

West Corporation, a leading provider of technology-driven voice and data solutions, today celebrates the 20th anniversary of its subsidiary, InterCall®, the world’s largest conferencing and collaboration services provider. InterCall launched in 1991 and provided services to facilitate conference calls for … Continue reading →