In a recent blog post, T1 Rex’s John Shepler makes a case as to why contact centers are follow the lead of enterprises and adopting cloud-based voice services. As a provider of network connectivity, Shepler highlights the Smoothstone ControlMaxx hosted contact center, which gives enterprises the tools they need to run distributed contact centers via the cloud.
The entire blog post can be read on T1 Rex’s blog, Telexplainer.