The December issue of the International Legal Technology Association’s Peer to Peer magazine is telling law firms to get out of the telecom business and take their voice services to the cloud. Authored by James Whitemore of Smoothstone, the article speaks to the challenges law firms face when calculating billable hours and the importance telephone discussion plays in that.
A law firm cannot afford to be inaccessible to its clients, principals, material witnesses, industry experts or internal subject-matter experts. Lost calls easily translate into a lost revenue opportunity, especially when new clients are reaching out for the first time to a law firm.
The solution, Whitemore suggests, is cloud-based unified communications, which not only provides advanced collaboration and voice services but allows firms to actively audit their use of the system.
These advantages hold true for enterprises of all sizes and industries. If you’re exploring the benefits of cloud-based UC in any way, this article is worth a read.